Terms

It is a requirement of the law relating to the provision of services to set out clearly in writing the terms and conditions upon which we provide you with professional services.
The following outlines our companies understanding of the services that you, as a client, require to be performed. We would request that you carefully read through this to ensure there is no misunderstanding between us. If there are any points that you require clarification upon, then please contact us.

Part 1 – Services to be provided by us.

We agree to:

1.1 Prepare your accounts as per our Proposal Letter.
1.2 Additional services to be agreed in writing as required.

Part 2 – You have agreed that you, or your staff will provide:

2.1 All information in relation to the maintenance and upkeep of your accounts that we may reasonably require, or that are relevant to your accounts, promptly and in good order.
2.2 To follow our advice in relation to the nature of your bookkeeping and other records.
2.3 That you will supply us immediately upon receipt by you with copies of any documents or notices served upon you by the Inland Revenue.

Part 3 – Communication

We have set ourselves certain standards with regard to client care, which means we will endeavor to:

3.1 Return telephone calls during the course of the same day, if at all possible, or if it is not going to be possible, one of our staff will advise when you can expect a call.
3.2 Respond to emails, within the course of the same working day, or if this is not possible, usually by start of play the following day.
3.3 Arrange meetings to discuss any issues without undue delay.

Part 4 – Value Added Tax

4.1 We will add VAT to our charges at the rate that applies when the work is completed.

Part 5 – Payments

Unless a different arrangement is made, payment of our invoices is required within 7 days of date of invoice.
We are sure that you will understand that in the event of a payment not being made on time, we must reserve the right to decline any further work and that the full amount outstanding up to that date will be due. We shall also be entitled to retain documents and papers until such time as all amounts outstanding have been paid.

Part 6 - Complaints and Termination of Relationship

We are confident that we will provide you with a high quality service in all respects. If, however, you have any queries in relation to specific matters you should contact the Finance Director.
You may terminate your instructions to us in writing at any time, but we will be entitled to retain all papers and documents while there is money owing to us for our services.

Part 7 Specialist Advice

We do not provide taxation advice. If requested to do so, we will be please to recommend a qualified taxation expert. In all other circumstances we will assume that you have taken independent advice as to any taxation implications.

Part 8 – Insurance

We carry professional indemnity insurance for the services we provide.

Part 9 – Confidentiality

All information regarding your business and affairs will be regarded as and kept confidential at all times unless you instruct us to disclose information or we are compelled by law to disclose it.

Part 10 – File Storage

After completion of you work we are entitled to retain all you papers and documents while there is money owing to us for our services. We will retain any files of papers (except for any of your files which you have asked to be returned to you) for no more than 6 years and on the understanding that we have the authority to destroy the files after this time.

Part 11 – Data Protection

Flaming Ltd is registered under the Data Protection Act which imposes restrictions upon what information may be retained electronically and the purposes for which that information may be used. The information which you have and/or will provide to us will be used by us in fulfilling our obligations to you in relation to any matter on which we are instructed by you.
We will not pass your information to any third party other than for this purpose. We may therefore pass this information to third parties for use by them to perform services which are reasonably necessary for us to perform our services for you. You give consent to such information being passed to such third parties.

Part 12 – Money Laundering

All financial service providers in England and Wales are required by law to report to the Serious Organised Crime Agency any evidence or suspicion of money laundering.

We are also prohibited from notifying you of the fact that a report has been made. By accepting these Terms you agree to waive any rights you may have for any loss you may suffer as a result of such a report being made, to the extent lawfully allowed.
To assist with meeting our obligations under the legislation, the International Association of Bookkeepers has issued guideline to its members. As a result, you may be required to produce documentary evidence confirming your identity. These requirements will be explained in more detail at the outset.